Information technology presents many challenges to managers. Constant change, e-business, massive amounts of information, global operations, and building new alliances and capabilities are just some the transformations being driven by the use of IT in business today. As a result, no modern manager can afford to ignore IT or leave it to the professionals. Based on the real life experiences of senior IT managers in leading-edge businesses and incorporating thorough research, Making IT Happen separates fact from fad to show where managers can make a real difference, and deliver practical advice for coping in the fast-paced world of IT.